Serving individuals with disabilities

We are committed to provide all Canadians with access to our facilities, products and services and have a series of policies and procedures in place to guide the actions of our employees and Consultants. These policies are intended to address, at minimum, the requirements of the Accessibility for Ontarians with Disabilities Act 2005 and similar or related standards and regulations Although the current regulations are specific to the province of Ontario, we believe it is good business practice to provide these services throughout our network across Canada.

Our policies and procedures include:

  • Customer service policies to ensure that products and services are made available in a manner that respects the dignity and independence of individuals with disabilities
  • Procedures to follow in the event of a service disruption
  • Training procedures on how best to provide accessibility
  • Procedures on how to handle consumer feedback and/or concerns

Contact Us

General & Account Information

Telephone: 1-800-387-0614
  • Option 1: Deferred Sales Charges and 10% Free
  • Option 2: Registered Educational Savings Plans and Segregated Funds
  • Option 3: Registered Disability Savings Plans
  • Option 4: General and Other Account Plan Inquiries

Hours: Monday to Friday 8am to 8pm (ET) Email:

Fax: 1-866-766-6623

Mailing Address

Mackenzie Investments
180 Queen Street West
Toronto, ON M5V 3K1